Dec 17, 2024 | Industry Writings
In the wake of a natural disaster, such as the recent devastating Hurricane Helen that struck Florida, transportation infrastructure often suffers severe damage, creating significant challenges for first responders attempting to reach affected areas promptly. Heavy...
Oct 31, 2024 | Industry Writings
A few weeks ago, I attended several online webinars from the “CX-AI Innovation Week,” hosted by NICE (AI Customer Service Automation Solutions | NICE ). The webinars focused on leveraging Generative Artificial Intelligence (Gen-AI) to enhance Customer Experience (CX)...
Oct 8, 2024 | Industry Writings
Imagine receiving a phone call from a loved one, their voice filled with urgency, pleading for help in a crisis. You rush to their aid, only to discover it was a smartly crafted audio deepfake. How did you feel when you arrived? You might feel relief once realizing...
Aug 26, 2024 | Industry Writings, Newsletter Stories
On July 18, 2024, Columbus, Ohio, faced a major cybersecurity breach caused by a foreign threat actor. The attackers attempted to spread ransomware through an internet download, leading to disruptions in city services like email, 311 services, and the dispatch system...
Jul 18, 2024 | Industry Writings
As business environments become increasingly complex, maintaining operational efficiency is critical for staying competitive amidst growing competition. A particular area where any business can significantly improve efficiency is in their communications. Integrating...
Jun 4, 2024 | Industry Writings
It is crucial that dispatch solutions empower their users with access to the latest communication technologies and technology integrations; anything less could leave critical communication channels vulnerable and inefficient. Many industries utilize dispatch console...
