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Innovating with Public Safety Cloud Systems
Imagine this, you're a 911 dispatcher handling multiple emergencies at once—wildfires spreading fast, a traffic accident blocking a major highway, and a lost child at a busy festival. Every second counts. For many agencies coordinating these responses, they have to...
Enlite Feature Update | Q1 2025
As part of our commitment to continuous improvement, InterTalk has rolled out impactful new features in Q1 2025 that enhance dispatcher efficiency, expand system integrations, and reinforce operational control. Here’s what’s new in Enlite: New Features ...
Enhancing Public Safety with Advanced Dispatch Systems
In high-stress emergencies, dispatchers make life-or-death decisions in mere seconds, handling over 240 million 9-1-1 calls annually in the U.S. alone.¹ An efficient dispatch system can mean the difference between saving a life or critical delays—making advanced dispatch technology essential for public safety.
InterTalk Modernizes Smiths Falls Fire Department’s Dispatch System to Expand Regional Coverage
Smiths Falls, ON, December 6, 2024 – InterTalk Critical Information Systems (InterTalk), in conjunction with its partner Frontline Communications, completed the replacement of the Smiths Falls Fire Department’s (SFFD) legacy dispatch console system with its InterTalk...
Enhancing First Responder Efficiency Through Retrieval-Augmented Generation (RAG)
In the wake of a natural disaster, such as the recent devastating Hurricane Helen that struck Florida, transportation infrastructure often suffers severe damage, creating significant challenges for first responders attempting to reach affected areas promptly. Heavy...
Generative AI for Customer Experience
A few weeks ago, I attended several online webinars from the “CX-AI Innovation Week,” hosted by NICE (AI Customer Service Automation Solutions | NICE ). The webinars focused on leveraging Generative Artificial Intelligence (Gen-AI) to enhance Customer Experience (CX)...
InterTalk & Etherstack @ APCO Canada | Booth 306 | Toronto, CA
Join us at APCO Canada 2024! InterTalk™ is excited to announce that we will be in attendance at APCO Canada 2024, held this year in Toronto, Ontario! Join us at booth #306 from November 5-6, 2024, at the Delta Hotels Toronto Airport & Conference Centre. Organized...
Audio Deepfakes: Understanding Their Threat to Public Safety
Imagine receiving a phone call from a loved one, their voice filled with urgency, pleading for help in a crisis. You rush to their aid, only to discover it was a smartly crafted audio deepfake. How did you feel when you arrived? You might feel relief once realizing...
Enlite Feature Update | Q3 2024
In Q3 of 2024, the InterTalk team was hard at work expanding both telephony and P25 supplementary service features in Enlite. Read until the end to get a sneak peek of the new Enlite Push-to-Talk application that is currently in development. This app will allow those...
California APCO Annual State Conference 2024 Booth 709
InterTalk is thrilled to be attending the 2024 California APCO Annual State Conference in Garden Grove, California! The 2024 California APCO Annual State Conference is hosted by both the Northern and Southern California chapters of APCO International. This Annual...
Learning from Columbus: Cybersecurity Best Practices for Public Services
On July 18, 2024, Columbus, Ohio, faced a major cybersecurity breach caused by a foreign threat actor. The attackers attempted to spread ransomware through an internet download, leading to disruptions in city services like email, 311 services, and the dispatch system...
CrowdStrike Incident Overview
CrowdStrike Incident Overview On July 19, 2024, the world experienced a significant global computer outage known as the "CrowdStrike Incident." Here’s a detailed breakdown of what transpired: What Happened? CrowdStrike, a well-known cybersecurity company,...
Integrating Enterprise Dispatch with Business Ecosystems
As business environments become increasingly complex, maintaining operational efficiency is critical for staying competitive amidst growing competition. A particular area where any business can significantly improve efficiency is in their communications. Integrating...
Navigating the Future of Dispatching Solutions
It is crucial that dispatch solutions empower their users with access to the latest communication technologies and technology integrations; anything less could leave critical communication channels vulnerable and inefficient. Many industries utilize dispatch console...
Mitigate Threats with Advanced Security Dispatch Software
DOWNLOAD THE WHITEPAPER IT-derived cybersecurity policies are becoming increasingly integral and expected parts of critical information systems like radio dispatch. While InterTalk generally does not operate critical infrastructure serving the public, we provide...
Innovating with Public Safety Cloud Solutions
Things are constantly changing and evolving within the public safety sector. Everything from the equipment we use, how we connect with each other, and how our mission-critical services are provided to us has changed significantly, even in the short period of 10 years....
The Right Business Communication Solutions for Your Company
Introduction Whether you are a medium-scale logistics company, or a large-scale international manufacturer of goods and services, communication is the oil that keeps your day-to-day operations running smoothly. Without appropriate communication channels, your...
Enhancing Efficiency: The InterTalk™ Advantage In Utility Dispatch
Introduction The utility industry is experiencing a transformative shift. With the dual challenges of meeting increasing consumer demands and integrating sustainable practices, utility providers are at a pivotal juncture. The emergence of smart grids, the...
Top Features to Look for in Today’s Radio Dispatch Consoles
Introduction Radio dispatch consoles remain a linchpin for effective and efficient mission-critical communication. At their core, console systems are designed to support foundational features like Push-To-Talk (PTT), patching, paging, and instant recall, ensuring...
Virtualized Reality: InterTalk & Etherstack Virtualized P25 Dispatch | Enlite™
Download the PDF When Etherstack was looking for a dispatch console partner to provide a proof of concept virtualized P25-capable console system, Enlite™ Cloud Ready Dispatch was ready to heed the call. Etherstack Etherstack is a global leader in secure,...
Bridging The Gap: InterTalk’s Unique Radio Dispatch Upgrade for RDFFG
Download the PDF When the Regional District of Fraser-Fort George (RDFFG) needed to upgrade their radio dispatch system, InterTalk was ready to assist. Providing coverage to remote areas of Northern BC called for a unique approach. Fraser-Fort George The...
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