News

Innovating with Public Safety Cloud Systems

Innovating with Public Safety Cloud Systems

Imagine this, you're a 911 dispatcher handling multiple emergencies at once—wildfires spreading fast, a traffic accident blocking a major highway, and a lost child at a busy festival. Every second counts. For many agencies coordinating these responses, they have to...

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Enlite Feature Update | Q1 2025

Enlite Feature Update | Q1 2025

As part of our commitment to continuous improvement, InterTalk has rolled out impactful new features in Q1 2025 that enhance dispatcher efficiency, expand system integrations, and reinforce operational control. Here’s what’s new in Enlite:   New Features  ...

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Enhancing Public Safety with Advanced Dispatch Systems

Enhancing Public Safety with Advanced Dispatch Systems

In high-stress emergencies, dispatchers make life-or-death decisions in mere seconds, handling over 240 million 9-1-1 calls annually in the U.S. alone.¹ An efficient dispatch system can mean the difference between saving a life or critical delays—making advanced dispatch technology essential for public safety.

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Generative AI for Customer Experience

Generative AI for Customer Experience

A few weeks ago, I attended several online webinars from the “CX-AI Innovation Week,” hosted by NICE (AI Customer Service Automation Solutions | NICE ). The webinars focused on leveraging Generative Artificial Intelligence (Gen-AI) to enhance Customer Experience (CX)...

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Audio Deepfakes: Understanding Their Threat to Public Safety

Audio Deepfakes: Understanding Their Threat to Public Safety

Imagine receiving a phone call from a loved one, their voice filled with urgency, pleading for help in a crisis. You rush to their aid, only to discover it was a smartly crafted audio deepfake. How did you feel when you arrived? You might feel relief once realizing...

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Enlite Feature Update | Q3 2024

Enlite Feature Update | Q3 2024

In Q3 of 2024, the InterTalk team was hard at work expanding both telephony and P25 supplementary service features in Enlite. Read until the end to get a sneak peek of the new Enlite Push-to-Talk application that is currently in development. This app will allow those...

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California APCO Annual State Conference 2024 Booth 709

California APCO Annual State Conference 2024 Booth 709

InterTalk is thrilled to be attending the 2024 California APCO Annual State Conference in Garden Grove, California! The 2024 California APCO Annual State Conference is hosted by both the Northern and Southern California chapters of APCO International. This Annual...

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CrowdStrike Incident Overview

CrowdStrike Incident Overview

CrowdStrike Incident Overview   On July 19, 2024, the world experienced a significant global computer outage known as the "CrowdStrike Incident." Here’s a detailed breakdown of what transpired:   What Happened? CrowdStrike, a well-known cybersecurity company,...

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Integrating Enterprise Dispatch with Business Ecosystems

Integrating Enterprise Dispatch with Business Ecosystems

As business environments become increasingly complex, maintaining operational efficiency is critical for staying competitive amidst growing competition. A particular area where any business can significantly improve efficiency is in their communications. Integrating...

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Navigating the Future of Dispatching Solutions

Navigating the Future of Dispatching Solutions

It is crucial that dispatch solutions empower their users with access to the latest communication technologies and technology integrations; anything less could leave critical communication channels vulnerable and inefficient. Many industries utilize dispatch console...

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Mitigate Threats with Advanced Security Dispatch Software

Mitigate Threats with Advanced Security Dispatch Software

DOWNLOAD THE WHITEPAPER IT-derived cybersecurity policies are becoming increasingly integral and expected parts of critical information systems like radio dispatch. While InterTalk generally does not operate critical infrastructure serving the public, we provide...

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Innovating with Public Safety Cloud Solutions

Innovating with Public Safety Cloud Solutions

Things are constantly changing and evolving within the public safety sector. Everything from the equipment we use, how we connect with each other, and how our mission-critical services are provided to us has changed significantly, even in the short period of 10 years....

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The Right Business Communication Solutions for Your Company

The Right Business Communication Solutions for Your Company

Introduction   Whether you are a medium-scale logistics company, or a large-scale international manufacturer of goods and services, communication is the oil that keeps your day-to-day operations running smoothly. Without appropriate communication channels, your...

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