On July 18, 2024, Columbus, Ohio, faced a major cybersecurity breach caused by a foreign threat actor. The attackers attempted to spread ransomware through an internet download, leading to disruptions in city services like email, 311 services, and the dispatch system for first responders. The City’s Department of Technology quickly identified the issue and acted to minimize damage by cutting off internet access.
Impact on Canadian Users
Even though this incident primarily affects Columbus, Ohio, it’s a crucial reminder for Canadian organizations and individuals about the importance of cybersecurity. Similar attacks could target Canadian cities, disrupting essential services and exposing personal information. This incident emphasizes the need for strong cybersecurity measures and awareness to defend against such threats.
Mitigation Efforts
Columbus has involved law enforcement and cybersecurity experts to manage the situation. The Department of Technology acted quickly to limit exposure by disconnecting internet access and is working hard to restore affected systems. They are also identifying and notifying individuals whose personal information may have been compromised. Restoring critical services like 911 and 311 is a top priority.
Best Practices for Prevention
To prevent similar incidents in the future, organizations should:
- Regular Security Assessments: Conduct frequent security assessments and vulnerability scans to spot and fix potential issues.
- Employee Training: Continuously train employees on cybersecurity to help them recognize and avoid phishing and other malicious activities.
- Network Segmentation: Use network segmentation to limit malware spread and isolate critical systems.
- Incident Response Plan: Develop and regularly update an incident response plan to ensure a quick and effective response to cybersecurity incidents.
- Multi-Factor Authentication (MFA): Implement MFA to add an extra layer of security to sensitive systems and data.
Conclusion
The cyber incident in Columbus, Ohio highlights the crucial need for robust cybersecurity measures and preparedness. By learning from this incident and applying best practices, organizations can better protect themselves against similar threats and ensure the continuity of essential services. As cyber threats continue to evolve, staying vigilant and proactive is essential to safeguarding our digital infrastructure.
MJ Sampsel
Cybersecurity Specialist and Team Lead
Additional Resources
- Columbus continues investigating cyber security ‘incident’
- A week into cyber woes, Columbus mayor says city aims to get fully operational ASAP
- Ransomware attack cause of city tech issues, Columbus mayor says
- Nearly a week after cyber ‘abnormality’ Columbus city services limited
- Columbus discovers ‘abnormality’ in systems believed to be caused by malicious link
Keep your mission-critical communication lines open and secure with InterTalk!
Contact InterTalk today to book a needs assessment to discuss your communication needs with our expert team.
Products

InterTalk Dispatch Console System
Powerful Radio Dispatch Solutions
Exact-fit dispatch solutions that direct all aspects of your control, communications, and intelligence infrastructure at a secure, single point of contact.

InterTalk Enlite™
Next Generation Dispatch
Encrypted, secure & reliable, flexible dispatch solution with on-demand scalability providing operational continuity and mobility. Cloud or on-premises infrastructure.
Recent News
Innovating with Public Safety Cloud Systems
Imagine this, you're a 911 dispatcher handling multiple emergencies at once—wildfires spreading fast, a traffic accident blocking a major highway, and a lost child at a busy festival. Every second counts. For many agencies coordinating these responses, they have to...
Enlite Feature Update | Q1 2025
As part of our commitment to continuous improvement, InterTalk has rolled out impactful new features in Q1 2025 that enhance dispatcher efficiency, expand system integrations, and reinforce operational control. Here’s what’s new in Enlite: New Features ...
Enhancing Public Safety with Advanced Dispatch Systems
In high-stress emergencies, dispatchers make life-or-death decisions in mere seconds, handling over 240 million 9-1-1 calls annually in the U.S. alone.¹ An efficient dispatch system can mean the difference between saving a life or critical delays—making advanced...