InterTalk Enlite™

Dispatch as a Service

Next Generation Dispatch Solution

InterTalk Enlite™ is an evergreen dispatch solution with on-demand scalability for today — and tomorrow. Organizations of all sizes can benefit from encrypted, secure & reliable dispatch with built-in mobile dispatch capabilities, ensuring operational continuity. Experience our flexible layout that is fully configurable, even in real-time, based on situational requirements. The right information is always available with a growing wealth of data integrations. Deploy via the cloud or on-premises infrastructure based on your organization’s requirements.

DOWNLOAD:
Product Overview – InterTalk Enlite™ [PDF – 1.2 MB]

Book a Needs Assessment

Modern dispatching is more than sending and receiving audio calls from an old interface in a fixed location. It demands the ability to dispatch anywhere and everywhere.

The challenges of dispatch

Dispatch “silos” require dispatchers to take multiple pieces of imperfect information from different systems and connect the right people to the job in an urgent situation.
Operational continuity is tied to a physical command center with limited location flexibility.
RoIP standards are not truly interoperable, limiting public safety’s ability to integrate and leverage the latest innovative solutions.
Continually evolving technology can quickly render equipment obsolete and unsupported.
Dispatch communications are reactive and often limited to voice interaction.

The solution is InterTalk Enlite™.

InterTalk Enlite™ is a public-safety grade radio and telephone cloud dispatch and mobile dispatch console system.

InterTalk Enlite™ represents a significant shift in critical communications information distribution and dispatch, with dispatch anywhere mobile capability and state-of-the-art cloud-based 911 dispatch software.
InterTalk Enlite™ both simplifies and expands dispatcher capacity with one cloud dispatch system that brings a convergence of reduced hardware, valuable information and simpler task management in one intuitive dashboard experience.
Updates and upgrades to the digital dispatch system are delivered via live-push, helping dispatch operations focus on saving lives, not managing technology.

Flexible Deployment Options.

InterTalk Enlite™ can be deployed fully in the cloud, air-gapped on-premises or a hybrid of both.

A World of Information

Intelligent dispatch.

InterTalk Enlite™ supports a wide range of operational scenarios:

Dispatchers can send and receive radio and telephone communications from their standard computer, laptop, tablet, or smartphone on any LAN, WAN, LTE, 5G or WiFi connection, giving your operations unprecedented flexibility to dispatch anywhere.
This digital dispatch system leverages both LMR and PoC solutions while empowering dispatchers to manage radio traffic on both networks and phone networks easily.

Dispatchers and operational staff can work wherever they find themselves — at a PSAP, command center, at home or on the scene of an event. This means more resilient teams enabled for operational continuity.

InterTalk Enlite™ addresses the challenges of today’s radio dispatch systems, maximizing location and usability flexibility, informational intelligence, integration, security, reliability and cost-effective technological relevance.

The road ahead for remote dispatch and public safety software is flexible, responsive and service-first. InterTalk Enlite™ is leading the way.

InterTalk Enlite™ Meets Today’s Dispatch Needs

Dispatch anywhere with our LTE dispatch console.

Intelligent

Dispatchers are empowered by a growing wealth of configurable data integrations including social media, CAD, over-the-top service feeds, weather and video.

Affordable & Evergreen

Avoid technological obsolescence through InterTalk Enlite – dispatch as a service model, allowing organizations of all sizes to benefit from reduced fixed costs, state-of-the-art emergency dispatch software, infinite cloud scalability and pay-by-need equality.

Connect Anywhere

Enable intelligent dispatch communications from almost anywhere through an Internet-connected (wired, WiFi, LTE or satellite) Windows desktop, laptop, Android tablet and/or smartphone.

Secure & Reliable

Encrypted according to guidelines from NIST and OWASP guidelines, our cloud-based dispatch architecture minimizes disruption risk through geo-diversity and geo-redundancy.

Technology Bridging

Fully integrate with your current on-premises 911 dispatch software and systems, LMR, P25, DMR, analog radio and all types of telephone systems, providing a seamless migration to cloud technologies now and in the future.

InterTalk Enlite™ Features

Radio

LMR Interconnection – Enable connection with Land Mobile Radios (see radio compatibility chart)

P25 Interconnection – Enable connection with P25 radios

MDC-1200 – Enable PTT-ID and emergency alerting

PTT Timeout – Limits the length of individual PTT transmissions (120 seconds)

Audio Controls – Adjusts audio features to ensure maximum audio quality

Audio Transmission – Controls Adjust audio transmission rate to ensure maximum audio quality

Test tone – One click option for playing test tone to the selected radio channel(s)

Select – Select a single radio tool

Multi-Select – Select multiple radio tools

Unselect – Unselect radio tool

RX audio indicator – Indicates incoming audio in process

TX audio button – Indicated outgoing audio status with idle, in use and transmitting colour options

Mute button / indicator – Enables muting of the radio channel

Audio routing controls – Enables the routing of audio by device, microphone and speakers

Volume control – Ability to control audio levels by radio channel

PTT-ID Alias Display – Receive PTT-ID / Alias display

PTT-ID Alias History – Receive PTT-ID / Alias history

Multi Frequency Radio Control – Enable channel changing

Active User List – View list of active users on radio channel

VU Meter – Displays active TX/RX levels

Patching – Enables patching transmission connection of radio groups

Instant Recall Recorder (IRR) – Records for playback incoming (with option for outgoing) radio transmissions including download of transmission to hard drive

Mic Mute – Enable desktop mic to be muted

Telephone and Analog Paging – Enable radio paging messages to be transmitted from the console; view the status of sent messages; display messages by color code based on status.

Includes – Ability to define priority and to Hold PTT.

Quick Paging – Create preset pages for quick selection and sending

Radio Tool Locking – Ensures locked radio groups stay active on all Missions

Mission Audio Controls – Configurable audio controls for Tools within the Mission tab

Radio Logging Recorder Integration Compatibility

Eventide®

NICE®

Transcript™ Archival Logging Recorder

Telephony Communication

Calling – Enables sending and receiving of phone calls

Dialing – Dial pad available on all screens/missions

Historical Call Queue – Displays list of incoming and outgoing calls during logged in session

Test call – One click option for making a test call

Hold One – click option for placing a call on hold

Transfer – Assisted and Unassisted call transfer via Contacts or through dial pad dialing

Speed Dial – Enables 1 click outbound dialing to preset phone number

Multi-Line Select – Select available telephone line for outbound calling

Features

Mapping – Dynamic Map Display showing location of active users; configurable to display desired map type; *Open Street Maps provided as standard; Option to link to user defined alternate maps

Location Tracking – Radios Location of radio users displayed on the included map (Radio Dependent)

AUX-IO – Board-based AUX IO

VoIP Intercom – Active user group audio PTT channel enabling incoming and outgoing intersystem transmissions

Accessibility – Usability features for visual/auditory disability

Web Frames – Web browser tool within the product enables the display of external sites and systems

Coordination

Toolbars Configurable – button layout

User information – Display logged-in user/role on screen

Documentation – Printed materials available; additional mediums pending (online, videos, etc.)

Buttons – Add or remove quick configuration buttons

Cross-platform Browser-based GUI – (Chrome/Chromium)

Layout editor – Compose screens for groups of users

Layout editor – WYSIWYG configuration

Labels – Customizable label options

On-screen help – Contextual Help file for each feature

Role-Based Authentication System – Assign features and functionalities based on user role

Mission Configurable – Mission tab order and colors

Mission Mixed – Used Tools on a single tab

User Admin – Add or modify users and roles

Role Admin – Add or modify role types and permissions

Channel Admin – Add or modify channels connected within Radio Tools

Distributed Architecture – Use cloud services or on-prem deployment

Unlimited console positions / scalability – Scale out and buy only services needed

Contacts List – Displays list of contact names with phone and radio information

Stopwatch – Count up time elapsed

Countdown Timer – Count down time with completion notification

On-Screen World Clock – Analog or digital clock, time zone, date options

Saved Screen – Save screens to desired layout

Network Health Panel – Display network metrics

Monitoring – Tracking and alerting of network status

Android Compatibility – Chrome and Chromium browser-based

Microsoft Compatibility – Chrome and Chromium browser-based

Network Health – Tool Indicates upload and download rates, latency and packet loss

Layout – Configurable sizes of tools and buttons

Layout – Editing Configurable placement of buttons

Verified USB Peripheral Devices

Plantronics SupraPlus HW251N Headset ¹

Plantronics Poly PTT SHS2355-11 Push-to-Talk Headset Adaptor ¹

DesktopMic 7G ¹

Communications Management Unit (PJ-7, WE-425, 310 connector to USB) ¹

Plantronics Foot Switch SSP2646-11 ¹

Linemaster 632-S Clipper Foot Switch ¹

¹ Devices are tested to verify function with Enlite™. InterTalk is not affiliated with the device manufacturers. Direct support and warranty for the devices is only through the manufacturer.

InterTalk Enlite™ Information

FAQs

What happens when the Internet goes down?

InterTalk Enlite can be deployed with gateway equipment on-site, co-located with your radio equipment. Users that are in the same network partition as the radios can continue to communicate with their radios. From their browser, each radio site is a direct connection and may be made even if the wider internet is not available.

How do my connection and device impact my quality of service?

The quality of your experience is closely linked to the quality of your Internet connection and devices used. If your bandwidth is shared in a way that degrades the flow of data, it can impact the quality of audio/performance within the system. If you’re in an area with poor LTE/3G quality, it will impact the quality of audio and speed of processing that you are experiencing. If your PC/laptop/smartphone/tablet is older and/or performing other processes at the same time you’re using InterTalk Enlite, it can impact performance. For optimum performance, close all other applications that are running and use the Network Health widgets to understand the quality of your network. The higher the number of packets lost, the more impact you’ll see on your audio quality.

What devices are currently supported?

For optimal performance, PC’s and laptops need to be running on Windows 10 and later; tablets and smartphones need to be running on Android 9.0 and later. All devices should be connected through the latest version of Chrome or Chromium-based browser.

DOCUMENTATION AVAILABLE

White Paper: The Challenges of Dispatch and the Road Ahead

InterTalk Brings Operational Continuity to Public Safety Radio Dispatch

High Reliability Public Safety Dispatch Networking

Enlite EULA

“The concept of working from multiple remote centers and the need of an evacuation scenario have brought the need for a product like InterTalk Enlite to light.”

Chris Bellamy, Network Infrastructure Manager, OPMA,
ODOT Wireless Communications Section

“The potential of the product (InterTalk Enlite) is very exciting.”

Michael Goding, Console Administrator
ODOT Wireless Communications Section Bend

Ready to discover more?

Schedule a needs assessment today and start your journey with Enlite.

Don’t wait days or weeks to have your InterTalk Enlite™ product questions answered. InterTalk gets back to you within 24-hours to respond to your LMR dispatch console questions and provide support. Don’t waste time – use radio dispatch equipment that works, your way.