Careers

Job Summary

Do you have a passion for mission-critical technology? Do you enjoy story-telling and sharing your knowledge? Do you consider yourself curious, creative, customer focused with strong technical chops? If yes, we might just be each other’s match!
Our team is expanding and we are looking for an experienced Solutions Engineer to join our team in the US market, supporting InterTalk’s goal to expand our presence and elevate our customer experience.
Who are we? In short, we’re a fast growing, award-winning company with a focus on mission-critical communications that help our customers save lives. We are dispatch, console and radio experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles well over 10 million calls per year.
You’ll be a key contributor on the team, laying the groundwork to successfully grow our U.S. presence by supporting mission-critical systems implementation and integrations, leading advanced training of our systems and expanding relationships with major end users providing world class customer excellence.

High initiative and strong organizational skills will be vital. You will spend some time with end-users and you will also spend time working remotely on your own. You will be expected to be detail-oriented and thorough in work processes, in addition to respecting the security and confidentiality of Federal, State, and Municipal-level information, records and systems.

Candidates should have three years of technical industry experience, strong technical communication skills and practical experience with IP network design, configuration and troubleshooting; use of radio technologies and Visio or a similar diagramming software. Excellent communication skills, focus on customer success and a team-oriented spirit are key contributors to success in the role.
This position is a remote opportunity. Travel will be a major part of the role, making flexibility key. Candidates must be able and willing to travel up to 65% regularly throughout the United States and on occasion Canada. Close access to an international airport is preferred.

Company

InterTalk Critical Information Systems is an award-winning, leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia, Canada, InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, airports and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

Job Description

Under the direction of the Business Development Manager, the Solutions Engineer will be responsible for the following:
Contributing to all sales activities as they relate to customer and/or channel partner, including the following:

• discovery conversations, determining system hardware and/or software needs, providing system architecture recommendation, creating bill of materials, creation of system drawings, statement of work and providing technical level of effort for projects
• Building and maintaining strong customer-centric relationships, interfacing with customers on and off site in liaison with InterTalk headquarters, through regular customer communication, including proactive site visits, customer check-ins and support
• Creating and leading in-depth technical product demonstrations, presentations, seminars and/or training explaining products and services
• Contributing to technical aspects of RFI, RFP, RFQ responses, including response content, BOM and quote generation, review and approval process
• Completing on-site and in-house troubleshooting of hardware, software and system issues
• Completing site inspections and preparing site reports at appropriate project phases
• Assisting with build, setup, configuration testing and reporting issues of system equipment at customer sites and in-house
• Assisting with customer visits and sales calls with prospective, new and established customers, partners, etc. representing all company products and services to assigned and prospective partners
• Representing and promoting InterTalk at trade shows, conferences and other industry wide platforms
• Ensuring integrity of work scope and that all work is carried out in accordance with applicable requirements, codes and standards
• Creating and maintaining technical documentation and/or customer manuals, as required
• Providing status reports of all products, projects and/or site visits, as requested
• Providing market studies and/or product comparison reports, as requested
• Supporting company policies and operations related to ISO9001 quality and ISO27001 data security standards

All other related duties as required

Note: This job requires the individual to travel up to 65% of the time

Required Skills

• Excellent interpersonal, organizational and customer service skills
• Strong English communication skills, both written and verbal
• Strong technical communication skills, including creation of technical diagrams
• Proficiency with Visio or similar diagramming software
• Experience with IP network design, configuration and troubleshooting
• Experience with radio network design and use of radio technologies
• General software and hardware troubleshooting capabilities
• Strong problem-solving and conflict resolution skills
• Keen attention to detail
• Collaborative work philosophy

Qualifications

• Bachelors or Master’s degree in a technical field, or equivalent experience
• Professional Engineers qualification (P.Eng.) or equivalent experience is preferred
• A minimum of 3 years of technical industry experience

Nice to Have Skills

• Written and/or verbal additional language communication skills
• Experience building mission-critical communications software
• Linux SysAdmin capabilities including ability to use, configure, troubleshoot and operate a Linux environment, ability to access servers using tools such as SSH and SCP, as well as various command line tools

TO APPLY

InterTalk is an equal opportunity employer. All qualified candidates are encouraged to apply. If this opportunity interests you, and you meet all of the above requirements as listed under required skills and experience, please submit your resume and a cover letter stating salary expectations here:

APPLY NOW

Only applicants legally entitled to work in the United States will be considered for this opportunity. Salary commensurate with qualifications and experience.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Job Summary

Do you have a passion for mission-critical technology? Do you have sublime C++ programming skills? Are you a fast learner, who’s eager to jump in and contribute, within a talented team oriented environment? If so – this awesome opportunity might be for you!

Our Development Team is growing and we are looking for an experienced Software Developer to join our team and work to elevate InterTalk’s world class public safety/critical information systems.

Who are we? In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles over 10 million calls per year.

You’ll be a key contributor on the team, working in the core and supporting the development of our product interface. Each day will bring new tasks, with an opportunity to problem solve and be creative.

High initiative and strong organizational skills will be vital. You will spend time virtually with the team and remotely on your own. You will be expected to be detail-oriented and thorough in work processes, in addition to respecting the security and confidentiality of Federal, State, and Municipal-level information, records and systems.

Candidates should have three years of technical industry experience, strong troubleshooting/debugging capabilities and practical experience with  C++. Excellent communication skills, focus on customer success and a team-oriented spirit are key contributors to success in the role. 

This position is a remote opportunity. If residing in Nova Scotia, candidates may select to work on-site at our InterTalk headquarters in Dartmouth, NS. Candidates must be able and willing to travel on occasion within Canada and possibly the United States. 

Company

InterTalk Critical Information Systems is a leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, transit and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

Job Description

Under the direction of the Technical Product Lead, ICE the Software Developer will be responsible for the following:

• Working cohesively on a team of software and systems developers and engineers building mission-critical communications products and services

• Contributing to software and hardware product design and development within the following areas: bug fixes, hardware verification testing, developing automated test frameworks, adding new software features to existing products and optimizing developer tools and frameworks

• Contributing to software quality through code-review of peer-submitted change-sets

• Attending all necessary software-development or engineering meetings

• Contributing to team efforts by completing related tasks as needed

• Working with customers or departments on technical issues including software system design and maintenance

• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system

• Providing input to system testing and validation procedures

• Developing software and system documentation

• Supporting company policies and operations related to ISO9001 quality and ISO27001 data security standards

• All other related duties as required

Required Skills

• Practical experience with C++, PostgreSQL, event driven architecture 
• Software troubleshooting and debugging
• Strong English communication skills, both written and verbal
• Must be able to multitask and work independently in a fast-paced environment
• Must be team oriented

Experience

• A bachelor’s degree in computer science, engineering or a related discipline or equivalent experience
• A minimum of 3 years practical experience working with a software company

Nice to Have Skills

• Familiarity with OpenGL, Python, Linux, UI/UX design
• Familiarity with JSON, Bash, Javascript, PHP
• Network protocol design and implementation 
• Experience building mission-critical communications software
• Public safety/LMR background 
• Experience with Atlassian Suite
• Written and/or verbal additional language communication skills

TO APPLY

InterTalk is an equal opportunity employer. All qualified candidates are encouraged to apply. If this opportunity interests you, and you meet all of the above requirements as listed under required skills and experience, please submit your resume and a cover letter stating salary expectations here: 

APPLY NOW

Only applicants legally entitled to work in Canada will be considered for this opportunity. Salary commensurate with qualifications and experience.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.