Careers

Current job openings at InterTalk™ Critical Information Systems:

We are currently hiring for the following positions:

SYSTEMS ENGINEER

JOB SUMMARY

Our Development team is expanding and is looking for an experienced, self-motivated Systems Engineer to join our team!

Who are we? In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles over 10 million calls per year.

Our new Systems Engineer will be responsible for the A-Z in the design and implementation of our communication and information systems; collaborating with our incredible team of talented individuals; and working closely with our customers maintaining strong relationships and system quality. There will be a lot of hands on work, providing a significant opportunity for being creative and innovative thought.

Candidates should have a technical background, excellent communication and leadership skills, along with a P.Eng. and networking designation. Travel may be required from time to time, where you would work directly with our customers on-site – here you get to see the impact and importance of the work you complete everyday.

COMPANY

InterTalk Critical Information Systems is an award-winning, leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia, Canada, InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, airports and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

JOB DESCRIPTION

Under the direction of the Chief Engineer, the Systems Engineer will be responsible for:

  • Working cohesively on a team of software and systems developers and engineers building mission-critical communications products and services
  • Designing, testing, configuring and implementing communication and information systems, which may include: creating system block diagrams, creating customer-facing technical documentation, translating customer requirements into product configurations and system design considerations and IP Network design
  • IP Network design and implementation, including network switch configuration, VLAN assignments and configuration
  • Ensuring customer service excellence by actively engaging in conversations with customers, collecting system logs and ensuring all issues are resolved in a timely manner
  • Building and maintaining strong customer-centric relationships, interfacing with customers on and off site, through regular customer communication, including proactive site visits and customer check ins
  • Completing site inspections and preparing site reports at appropriate project phases
  • Configuring system equipment at customer sites and in-house, as required
  • Creating and maintaining technical documentation, as required
  • Executing test plans and reporting bugs and/or issues
  • Completing on-site troubleshooting of hardware, software and system issues
  • Assisting with the design and creation of inspection and test plans for customer projects
  • Assisting with product presentations, seminars and training
  • Providing status reports of all projects and/or site visits, as requested
  • Supporting company policies and operations related to ISO9001 quality and ISO27001 data security standards
  • All other related duties as required

REQUIRED SKILLS

  • LINUX/SysAdmin/IT capabilities including ability to use, troubleshoot and operate in LINUX centric environment; ability to access LINUX servers using tools such as SSH and SCP, as well as various command line tools
  • Shell scripting using BASH, Python or other scripting languages
  • IP Network design, configuration and troubleshooting
  • Networking and IP protocols (eg. SIP, RTP, NTP, SNMP, etc.)
  • Must be able to multitask and work independently in a fast-paced environment
  • Strong English communication skills, both written and verbal
  • Collaborative work philosophy
  • Software troubleshooting and debugging
  • Analytical problem-solving skills
  • Excellent attention to detail
  • Strong English communication skills, both written and verbal
  • Must be able to multitask and work independently in a fast-paced environment
  • Must be team-oriented

EXPERIENCE

  • Technical bachelor’s degree or equivalent experience
  • CCNA or similar networking certification
  • Professional Engineers qualification (P.Eng) or equivalent
  • A minimum of five (5) years of related experience

ADDITIONAL SKILLS

  • Radio technology background, including basic understanding of land mobile radio systems; ability to troubleshoot levels, impedance, timings and other settings; understanding of audio performance characteristics and audio processing tools such as AGC, audio compressors and EIA tone remote control
  • Knowledge of radio protocols such as P25, MDC1200 and paging would be an asset
  • Amateur radio background would be an asset
  • Experience with dispatch operations would be an asset
  • Written and/or verbal French communication skills would be an asset

TO APPLY

InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter in Word or PDF format stating interest and salary expectations to hr@intertalksystems.com .

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

SUPPORT ENGINEER

JOB SUMMARY

Our Development team is expanding and is looking for an experienced, self-motivated Support Engineer to join our team!

Who are we? In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles over 10 million calls per year.

Our new Support Engineer will be responsible for troubleshooting, testing and configuring our information systems and communicating regularly with customers, ensuring customer service excellence by finding quality solutions to resolve customer reported issues. Each day will bring new tasks, with an opportunity to problem solve and be creative.

Candidates should have a technical background, excellent communication skills, along with a P.Eng. and networking designation.

COMPANY

InterTalk Critical Information Systems is an award-winning, leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia, Canada, InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, airports and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

JOB DESCRIPTION

Under the direction of the Technical Support Manager, the Support Engineer will be responsible for:

  • Troubleshooting, testing and configuring of communication and information systems, where specific responsibilities may include: Finding and communicating solutions to customer-reported problems; Creating customer-facing technical documentation; Network and cloud
  • Ensuring customer service excellence by actively engaging in written and verbal conversations with customers, collecting system logs and ensuring all issues are resolved in a timely manner, during and outside of business hours
  • Working cohesively on a team of software and systems developers and engineers building mission-critical communications products and services
  • IP Network maintenance and implementation, including network switch configuration, VLAN assignments, configuration
  • Building and maintaining strong customer-centric relationships, interfacing with customers on and off site, through regular customer communication, including proactive site visits and customer check ins
  • Configuring system equipment at customer sites and in-house, as required
  • Creating and maintaining technical documentation, as required
  • Executing test plans and reporting bugs and/or issues
  • Completing on-site troubleshooting of hardware, software and system issues
  • Providing status reports of all projects and/or site visits, as requested
  • Supporting company policies and operations related to ISO9001 quality and ISO27001 data security standards
  • All other related duties as required

REQUIRED SKILLS

  • LINUX/SysAdmin/IT capabilities including ability to use, troubleshoot and operate in LINUX centric environment; ability to access LINUX servers using tools such as SSH and SCP, as well as various command line tools
  • Docker, AWS
  • Shell scripting using BASH, Python or other scripting languages
  • IP Network design, configuration and troubleshooting
  • Networking and IP protocols (eg. SIP, RTP, NTP, SNMP, etc.)
  • Must be able to multitask and work independently in a fast-paced environment
  • Strong English communication skills, both written and verbal
  • Collaborative work philosophy

EXPERIENCE

  • Technical bachelor’s degree or equivalent experience
  • CCNA or similar networking certification
  • Professional Engineers qualification (P.Eng) or equivalent
  • A minimum of two (2) years of related experience

ADDITIONAL SKILLS

  • Radio technology background, including basic understanding of land mobile radio systems; ability to troubleshoot levels, impedance, timings and other settings; understanding of audio performance characteristics and audio processing tools such as AGC, audio compressors and EIA tone remote control
  • Knowledge of radio protocols such as P25, MDC1200 and paging would be an asset
  • Amateur radio background would be an asset
  • Experience with dispatch operations would be an asset
  • Written and/or verbal French communication skills would be an asset

TO APPLY

InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter in Word or PDF format stating interest and salary expectations to hr@intertalksystems.com .

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.