Careers

Current job openings at InterTalk™ Critical Information Systems:

We are currently hiring for the following positions:

ELECTRONICS TECHNICIAN

JOB DESCRIPTION

Under the direction of the Production Manager, the Electronics Technician will be responsible for:

  • Building equipment and systems, including hardware assembly, wiring and cabling
  • Troubleshooting and repairing electronics and equipment
  • Testing against quality test plans to ensure proper performance and operation
  • Preparing, sending and receiving equipment shipments
  • Creating and maintaining technical documentation, as required
  • Completing on-site commissioning, installation and troubleshooting of hardware, software and systems, as required
  • Assisting with logistics of system implementation
  • Supporting company policies and operations related to ISO9001 quality and ISO27001 data security standards
  • All other related duties as required
  • Note that this job may require travel from time to time

REQUIRED SKILLS

  • Soldering skills using basic tools and surface mount hot air devices
  • Troubleshooting capabilities in electronics down to board and component level
  • Ability to use electronic troubleshooting instruments (oscilloscopes, TIMS etc.)
  • Computer proficiency: Familiarity with Microsoft Office Suite/Windows; software installations
  • Strong English communication skills, both written and verbal
  • High level of initiative
  • Must be team oriented

EXPERIENCE

  • Electronic Technician/Technologist certification or equivalent experience

ADDITIONAL SKILLS

  • Strong problem-solving skills
  • Written and/or verbal French communication skills would be an asset
  • Experience working in a Linux environment would be an asset
  • Amateur radio background would be an asset

TO APPLY

InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please complete your application, including your resume and a cover letter stating salary expectations here: https://ca.indeed.com/job/electronics-technician-badca5ac32332934

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

Only applicants legally entitled to work in Canada will be considered for this opportunity. Position is on-site at our headquarters location in Dartmouth, Nova Scotia.

HARDWARE TESTER

InterTalk Critical Information Systems is an award-winning, leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia, Canada, InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, airports and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

Job Summary
Our Quality Assurance Team is expanding and is looking for a self-motivated Hardware Tester to join our team!
Who are we? In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles over 10 million calls per year.

Our new Hardware Tester will take the lead in evaluating software and hardware products to ensure their fit for use prior to customer release. Writing and executing test plans, contributing to test plan automation and troubleshooting are key responsibilities of this role.

Candidates should have a technical background, excellent communication skills, a passion for quality, collaborative work philosophy, along with previous experience working with a software team. This position will work on-site at our newly built InterTalk headquarters in Dartmouth, Nova Scotia.

JOB DESCRIPTION

Under the direction of the Quality Assurance Manager, the Hardware Tester will be responsible for:

  • Assisting with equipment and system assembly
  • Wiring, cabling and configuring systems
  • Writing and executing quality test plans to ensure proper performance and operation and contribute to the test plan suite
  • Contributing to test plan automation
  • Generating reports regarding test plan results
  • Creating and maintaining technical documentation, as required
  • Assisting with logistics of system implementation
  • Assisting the QA Manager with ISO and ISMS compliance
  • Supporting company policies and operations related to ISO9001 and ISO27001 data security standards
  • All other related duties as required

REQUIRED SKILLS

  • Troubleshooting capabilities in electronics
  • Computer knowledge: Microsoft Office Suite
  • Strong English communication skills, both written and verbal
  • Strong organizational and time management skills, with ability to prioritize tasks
  • Collaborative work philosophy

EXPERIENCE

  • Technical bachelor’s degree or equivalent experience
  • 1-3 years of practical experience working with a software company

ADDITIONAL SKILLS

  • Written and/or verbal French or Spanish communication skills would be an asset
  • Proven skills in analysis would be an asset
  • Experience with dispatch operations would be an asset
  • Amateur radio background would be an asset

TO APPLY

InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please complete your application, including your resume and a cover letter stating salary expectations here: https://ca.indeed.com/job/hardware-tester-4b167b8fed522f54

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

Only applicants legally entitled to work in Canada will be considered for this opportunity. Position is on-site at our headquarters location in Dartmouth, Nova Scotia.

CUSTOMER ONBOARDING SPECIALIST

InterTalk Critical Information Systems is an award-winning, leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia, Canada, InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, airports and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

Job Summary
Do you want to use your Software as a Service (SAAS) customer onboarding skills to save lives? At InterTalk we’re building on a 20+ year legacy of serving critical information systems. Our products empower dispatchers by bringing together radios, phones, along with other communication systems and information in a flexible and mobile interface. Dispatchers can get the right information to the right people at the right time.

Our team of highly motivated professionals, working with our cloud dispatch product is expanding and looking for a Customer Onboarding Specialist to lead the charge in creating a superior experience through all elements of a customer’s onboarding.

The Customer Onboarding Specialist will be a key member of our team, helping users understand how to use the product in order to accomplish their goals and will be responsible for ALL customer onboarding responsibilities – owning and prioritizing customer relationships, building a customer management platform, developing documentation and support and guiding and training customers on usage.

We are looking for a candidate with a strong technical interest and savviness to effectively communicate with both technical (high-level) and non-technical audiences, an exceptional communicator (through all platforms – email, phone, video, etc.), meticulous organizational skills and a genuine desire to build relationships and help others.

This is a full-time position working Monday – Friday, although hours may vary depending on the needs of our customers. Candidates should be able to effectively work remotely and maintain flexible working hours (80% overlap with US time zone working hours) to meet customer needs.

JOB DESCRIPTION

Under the direction of the Senior Product Manager, Cloud Services, the Customer Onboarding Specialist (Cloud) will be responsible for:

  • Working cohesively on a team of professionals building and contributing to mission-critical communications products and services
  • Defining, managing and creating a superior Software as a Service (SaaS) e the customer experience with our users
  • Building and maintaining strong customer-centric relationships, through regular customer communication, including proactive customer check-ins
  • Creating, managing, editing and maintaining high quality, user friendly internal and customer onboarding documentation, both video and written, to communicate and organize onboarding information internally, as well as externally, for customers, third-parties/vendors and dealers/manufacturers
  • Researching and collecting feedback on usability of onboarding documentation, training effectiveness and overall onboarding customer experience and work to continuously improve customer onboarding and learning experience
  • Ensuring all work is carried out competently and effectively, in accordance with time and budget constraints, applicable requirements, codes and standards and that stated customer experience objectives are satisfied
  • Defining, building and maintaining an e-commerce site / customer management platform
  • Guiding and training users on how the product works using diverse instructional approaches, including but not limited to phone, video, chat, email, considering varied learning styles and customer preferences
  • Actively project managing new customer installations
  • Providing product feedback from customers to product team
  • Ensuring problem resolution excellence by actively engaging in conversations with customers, evaluating and escalating any potential issues and ensuring all issues are resolved in a timely manner, in collaboration with InterTalk team members
  • Representing and promoting the company at industry events and internal/external meetings
  • Acting professionally, fairly and ethically with third parties, with due regard to commercial and contractual responsibilities
  • Supporting company policies and operations related to ISO9001 quality and ISO27001 data security standards
  • All other related duties as required

REQUIRED SKILLS

  • Technical interest and savviness
  • Excellent customer service skills
  • High level of professionalism and strong work ethic
  • Strong English communication skills, both written and verbal
  • Strong documentation, planning, problem solving and organizational skills
  • Must be able to multitask and work independently in a fast-paced environment
  • Collaborative work philosophy

EXPERIENCE

  • A bachelor’s degree or equivalent experience
  • A minimum of 3 years practical experience working with a team-oriented software company or equivalent

ADDITIONAL SKILLS

  • Experience in project and/or product management would be an asset
  • Background in public safety dispatch and/or radio IT would be an asset
  • Written and/or verbal French or Spanish communication skills would be an asset

TO APPLY

InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please complete your application, including your resume and a cover letter stating salary expectations here: https://ca.indeed.com/job/customer-onboarding-specialist-cloud-9894e9fa8e086932

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

Only applicants legally entitled to work in Canada or legally entitled to work remote from California, US will be considered for this opportunity.

JUNIOR SYSTEMS SPECIALIST

JOB SUMMARY

Our highly motivated team (headquartered in Dartmouth, Nova Scotia, Canada) is expanding and is looking for a technically savvy, customer-oriented team player to join our growing team in Sacramento, CA in the position of Junior Systems Specialist.

Who are we? In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles over 10 million calls per year! And right now, we are deploying console systems across California that need on-site focused customer and system support (aka YOU!).

You will be a key member of our team, requiring strong technical chops, acting as one of our primary on-site contacts for any and ALL customer support responsibilities – installations, configuration, troubleshooting and commissioning – in addition to leading training, site acceptance and factory acceptance tests.

You will be a primary face-to-face support for our customers. If helping, teaching, listening to others and solving problems comes naturally to you – you will love the customer-oriented focus of this role.

Communication skills are imperative to the effectiveness of this position, as the information you receive directly from our customers and on-site will be essential for our Development and Quality Assurance departments to successfully support you in the field. Working collaboratively, you will create innovative solutions and improvements that are committed to the ISO-certified quality we promise.

High initiative and strong organizational skills will be vital, as although you will spend some time on-site with customers, you will also spend time working on your own. You will be expected to be detail-oriented and thorough in work processes, in addition to respecting the security and confidentiality of State-level information, records and systems.

Travel will be a major part of the role, making flexibility key. You’ll be working primarily across the state of California (occasionally travelling across the U.S.). We expect the candidate in this role to travel at least 60% of the time.

This is a full-time position working Monday – Friday, although hours may vary depending on the needs of our customers. We have an office in Sacramento with your name on it, although there will be some flexibility to work from home if that appeals. After-hours and weekend work may be expected.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

COMPANY

InterTalk Critical Information Systems is an award-winning, leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia, Canada, InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, airports and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

JOB DESCRIPTION

Under the direction of the VP, Operations, the Junior Systems Specialist will be responsible for the following:

  • Acting as a primary on-site contact for all customer support responsibilities, on-site troubleshooting, site acceptance tests and factory acceptance tests
  • Ensuring customer service excellence by actively engaging in support conversations with customers, collecting system logs and ensuring all issues are resolved in a timely manner, in collaboration with InterTalk headquarters
  • Building and maintaining strong customer-centric relationships, interfacing with customers on and off site in liaison with InterTalk headquarters, through regular customer communication, including proactive site visits and customer check ins
  • Maintaining reliable, effective and regular communication with InterTalk team
  • Managing and preparing all aspects of system and console installations, providing onsite coordination
  • Completing site inspections and preparing site reports at appropriate project phases
  • Configuring system equipment at customer sites and in-house, as required
  • Creating and maintaining technical documentation, as required
  • Executing test plans and reporting bugs and/or issues
  • Completing on-site troubleshooting of hardware, software and system issues
  • Assisting with the design and creation of inspection and test plans for customer projects
  • Providing status reports of all projects and/or site visits, as requested
  • Supporting company policies and operations related to ISO9001 quality and ISO27001 data security standards
  • All other related duties as required

REQUIRED SKILLS

  • Excellent customer service skills
  • Ability to troubleshoot network configurations and problems
  • Must be able to work independently, with strong time management skills and strong work ethic
  • Must have the ability to work under pressure, with detail-oriented results
  • Excellent English communication skills, both written and verbal
  • Collaborative work philosophy

EXPERIENCE

  • Technical college degree or equivalent experience
  • A minimum of three (3) years of related experience
  • Experience working as a Tier 2 help desk representative would be an asset

ADDITIONAL SKILLS

  • LINUX/SysAdmin/IT capabilities would be an asset
  • Experience configuring managed switches/routers/networking equipment would be an asset
  • Radio technology background would be an asset
  • Knowledge of radio protocols such as P25, MDC and paging would be an asset
  • Amateur Radio background would be an asset
  • Experience with dispatch operations would be an asset

OTHER REQUIREMENTS

  • Reliable vehicle for local travel and current auto insurance
  • Driver’s license and ability to act as primary on car rental
  • Ability to travel frequently within California
  • Passport holder with ability to participate in occasional travel, as required throughout the United States and Canada
  • Satisfactory criminal record check
  • Ability to obtain DOJ clearance

TO APPLY

This is a full-time position. Salary commensurate with qualifications and experience. All qualified candidates are encouraged to apply.

InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter in Word or PDF format stating interest and salary expectations to https://www.indeed.com/job/junior-systems-specialist-b57e95eb13872c66

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.