Careers

JOB SUMMARY

Our highly motivated team (headquartered in Dartmouth, Nova Scotia, Canada) is expanding and is looking for a technically savvy, customer-oriented team player to join our growing team in Sacramento, CA in the position of Junior Systems Specialist.

Who are we? In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles over 10 million calls per year! And right now, we are deploying console systems across California that need on-site focused customer and system support (aka YOU!).

You will be a key member of our team, requiring strong technical chops, acting as one of our primary on-site contacts for any and ALL customer support responsibilities – installations, configuration, troubleshooting and commissioning – in addition to leading training, site acceptance and factory acceptance tests.

You will be a primary face-to-face support for our customers. If helping, teaching, listening to others and solving problems comes naturally to you – you will love the customer-oriented focus of this role.

Communication skills are imperative to the effectiveness of this position, as the information you receive directly from our customers and on-site will be essential for our Development and Quality Assurance departments to successfully support you in the field. Working collaboratively, you will create innovative solutions and improvements that are committed to the ISO-certified quality we promise.

High initiative and strong organizational skills will be vital, as although you will spend some time on-site with customers, you will also spend time working on your own. You will be expected to be detail-oriented and thorough in work processes, in addition to respecting the security and confidentiality of State-level information, records and systems.

Travel will be a major part of the role, making flexibility key. You’ll be working primarily across the state of California (occasionally travelling across the U.S.). We expect the candidate in this role to travel at least 60% of the time.

This is a full-time position working Monday – Friday, although hours may vary depending on the needs of our customers. We have an office in Sacramento with your name on it, although there will be some flexibility to work from home if that appeals. After-hours and weekend work may be expected.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

COMPANY

InterTalk Critical Information Systems is an award-winning, leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia, Canada, InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, airports and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

JOB DESCRIPTION

Under the direction of the VP, Operations, the Junior Systems Specialist will be responsible for the following:

• Acting as a primary on-site contact for all customer support responsibilities, on-site troubleshooting, site acceptance tests and factory acceptance tests
• Ensuring customer service excellence by actively engaging in support conversations with customers, collecting system logs and ensuring all issues are resolved in a timely manner, in collaboration with InterTalk headquarters
• Building and maintaining strong customer-centric relationships, interfacing with customers on and off site in liaison with InterTalk headquarters, through regular customer communication, including proactive site visits and customer check ins
• Maintaining reliable, effective and regular communication with InterTalk team
• Managing and preparing all aspects of system and console installations, providing onsite coordination
• Completing site inspections and preparing site reports at appropriate project phases
• Configuring system equipment at customer sites and in-house, as required
• Creating and maintaining technical documentation, as required
• Executing test plans and reporting bugs and/or issues
• Completing on-site troubleshooting of hardware, software and system issues
• Assisting with the design and creation of inspection and test plans for customer projects
• Providing status reports of all projects and/or site visits, as requested
• Supporting company policies and operations related to ISO9001 quality and ISO27001 data security standards
• All other related duties as required

REQUIRED SKILLS

• Excellent customer service skills
• Ability to troubleshoot network configurations and problems
• Must be able to work independently, with strong time management skills and strong work ethic
• Must have the ability to work under pressure, with detail-oriented results
• Excellent English communication skills, both written and verbal
• Collaborative work philosophy

EXPERIENCE

• Technical college degree or equivalent experience
• A minimum of three (3) years of related experience
• Experience working as a Tier 2 help desk representative would be an asset

ADDITIONAL SKILLS

• LINUX/SysAdmin/IT capabilities would be an asset
• Experience configuring managed switches/routers/networking equipment would be an asset
• Radio technology background would be an asset
• Knowledge of radio protocols such as P25, MDC and paging would be an asset
• Amateur Radio background would be an asset
• Experience with dispatch operations would be an asset

OTHER REQUIREMENTS

• Reliable vehicle for local travel and current auto insurance
• Driver’s license and ability to act as primary on car rental
• Ability to travel frequently within California
• Passport holder with ability to participate in occasional travel, as required throughout the United States and Canada
• Satisfactory criminal record check
• Ability to obtain DOJ clearance

TO APPLY

This is a full-time position. Salary commensurate with qualifications and experience. All qualified candidates are encouraged to apply.

InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter in Word or PDF format stating interest and salary expectations to https://www.indeed.com/job/junior-systems-specialist-b57e95eb13872c66

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

JOB SUMMARY

Our Development Team is expanding and is looking for an experienced, self-motivated Software Developer to join our team!

Who are we? In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles over 10 million calls per year.

Our new Software Developer will be responsible for developing world class public safety/critical information systems. Each day will bring new tasks, with an opportunity to problem solve and be creative.

Candidates should have practical experience with C, C++, Bash, PostgreSQL and Linux, strong troubleshooting capabilities, excellent communication skills, along with a team-oriented spirit. This position is a remote opportunity. If residing in Nova Scotia, candidates may select to work on-site at our InterTalk headquarters in Dartmouth, NS.

COMPANY

InterTalk Critical Information Systems is a leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, transit and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

JOB DESCRIPTION

Under the direction of the Development Team Lead, the Software Developer will be responsible for the following:

• Working cohesively on a team of software and systems developers and engineers building mission-critical communications products and services
• Contributing to software and hardware product design and development within the following areas: bug fixes, hardware verification testing, developing automated test frameworks, adding new software features to existing products and optimizing developer tools and frameworks
• Contributing to software quality through code-review of peer-submitted change-sets
• Attending all necessary software-development or engineering meetings
• Contributing to team efforts by completing related tasks as needed
• Working with customers or departments on technical issues including software system design and maintenance
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Providing input to system testing and validation procedures
• Developing software and system documentation
• Supporting company policies and operations related to ISO9001 quality and ISO27001 data security standards
• All other related duties as required

REQUIRED SKILLS

• Practical experience with C, C++, Bash, PostgreSQL, Linux
• Familiarity with Python, Git, JIRA, Bamboo
• Familiarity with network protocols
• Software troubleshooting and debugging
• Strong English communication skills, both written and verbal
• Must be able to multitask and work independently in a fast-paced environment
• Must be team oriented

EXPERIENCE

• A bachelor’s or master’s degree in computer science, engineering or a related discipline; or equivalent experience
• A minimum of 3 years of practical experience working with a software company

ADDITIONAL SKILLS

• Experience building mission-critical communications software would be an asset
• Public safety/LMR background would be an asset
• Experience with Atlassian would be an asset
• Written and/or verbal French communication skills would be an asset

TO APPLY

InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please complete your application, including your resume and a cover letter stating salary expectations here: https://ca.indeed.com/job/software-developer-5144b7098f16401e

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

Only applicants legally entitled to work in Canada will be considered for this opportunity.