Careers

JOB SUMMARY

Our team of highly motivated software developers is expanding and looking for a developer with back-end chops who is excited to work on software that helps people save lives. We work with a wide range of clients within the public-safety sector who require intuitive, seamless workflows and highly reliable software. Our new developer should have a keen interest in working on back-end systems software and a desire to produce bold and innovative solutions. Candidates should have a background in software systems development and a bachelor’s degree in computer science, engineering or equivalent experience.

COMPANY

InterTalk Critical Information Systems is an award-winning, leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia, Canada, InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, airports and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

JOB DESCRIPTION

Under the direction of the Chief Engineer, the Junior Software Developer will be responsible for the following:

• Working cohesively on a team of software and systems developers and engineers building mission-critical communications products and services
• Contributing to software and hardware product design and development within the following areas: bug fixes, hardware verification testing, developing automated test frameworks, adding new software features to existing products and optimizing developer tools and frameworks
• Contributing to software quality through code-review of peer-submitted change-sets
• Attending all necessary software-development or engineering meetings
• Contributing to team efforts by completing related tasks as needed
• Working with customers or departments on technical issues including software system design and maintenance
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Providing input to system testing and validation procedures
• Developing software and system documentation
• Supporting company policies and operations related to ISO9001 quality and ISO27001 data security standards
• All other related duties as required

REQUIRED SKILLS

• Practical experience with C, C++, Bash, PostgreSQL, Linux
• Familiarity with Python, Git, YAML, JIRA, Bamboo
• Software troubleshooting and debugging
• Strong English communication skills, both written and verbal
• Must be able to multitask and work independently in a fast-paced environment
• Must be team-oriented

EXPERIENCE

• A bachelor’s or master’s degree in computer science, engineering or a related discipline; or equivalent experience
• 1-3 years of practical experience working with a software company

ADDITIONAL SKILLS

• Strong problem-solving skills
• Written and/or verbal French communications skills would be an asset
• Experience building mission-critical communications software would be an asset
• Amateur radio background would be an asset

TO APPLY

InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter in Word or PDF format to hr@intertalksystems.com stating interest and salary expectations.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

JOB SUMMARY

Our Quality Assurance team is expanding and is looking for a self-motivated QA Analyst to join our team!

Who are we? In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles over 10 million calls per year.

Our new QA Analyst will take the lead in all aspects of our technical writing – explaining complex information in a clear and concise manner – creating high quality, user friendly written technical content to share internally and with our customers. Testing, troubleshooting and producing reports will also be a primary responsibility of this role.

Candidates should have a technical background, excellent communication skills, a passion for quality, collaborative work philosophy, along with previous experience in technical writing.

COMPANY

InterTalk Critical Information Systems is an award-winning, leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia, Canada, InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk’s equipment is used by railroads, airports and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

JOB DESCRIPTION

Under the direction of the Quality Assurance Manager, the QA Analyst will be responsible for the following:

• Creating, managing, editing and maintaining high quality, user friendly, written technical documentation to communicate and organize technical information internally, as well as externally, for customers, third-parties/vendors and dealers/manufacturers
• Researching and collecting feedback on usability of technical documentation prepared
• Standardizing technical content of company across all platforms
• Developing and executing quality test plans, according to requirements, to ensure proper system performance and operation for both new and existing and/or updated features
• Troubleshooting issues within software code
• Analyzing test results and producing and prioritizing reports to detail bugs and/or errors found
• Monitoring bug resolution efforts and identifying proactive solutions to limit recurring issues
• Ensuring customer service excellence by actively engaging in support conversations with customers, collecting system logs and ensuring all issues are resolved in a timely manner, in collaboration with account management and development teams during and outside of business hours
• Working collaboratively with cross-functional teams, ensuring quality of InterTalk documentation, products and services
• Contributing to team efforts by completing related tasks as needed
• Configuring system equipment at customer sites and in-house, as required
• Assisting the QA Manager with ISO and ISMS compliance
• Supporting company policies and operations related to ISO9001 and ISO27001 data security standards
• All other related duties as required

REQUIRED SKILLS

• Software troubleshooting and debugging
• Analytical problem-solving skills
• Excellent attention to detail
• Strong English communication skills, both written and verbal
• Must be able to multitask and work independently in a fast-paced environment
• Must be team-oriented

EXPERIENCE

• Technical bachelor’s degree or equivalent experience
• At least one (1) year of practical experience working as a Technical Writer or similar position
• At least three (3) years of practical experience working with a technical company

ADDITIONAL SKILLS

• Practical experience with Linux and JIRA
• Experience with dispatch operations would be an asset
• Amateur radio background would be an asset
• Radio technology background, including basic understanding of land mobile radio systems; ability to troubleshoot levels, impedance, timings and other settings; understanding of audio performance characteristics and audio processing tools such as AGC, audio compressors and EIA tone remote control
• Knowledge of radio protocols such as P25, MDC1200 and paging would be an asset
• Written and/or verbal French communication skills would be an asset

TO APPLY

InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter in Word or PDF format stating interest and salary expectations to hr@intertalksystems.com .

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

Only applicants legally entitled to work in Canada will be considered for this opportunity.