May 11, 2025 | Industry Writings, News, Newsletter Stories
Introduction: The Origins of Police Week National Police Week has its roots in 1962 when President John F. Kennedy signed a proclamation designating May 15 as Peace Officers Memorial Day and the week in which that date falls as National Police Week. Since then, this...
Jan 27, 2025 | Industry Writings, Newsletter Stories
In high-stress emergencies, dispatchers make life-or-death decisions in mere seconds, handling over 240 million 9-1-1 calls annually in the U.S. alone.¹ An efficient dispatch system can mean the difference between saving a life or critical delays—making advanced...
Dec 17, 2024 | Industry Writings
In the wake of a natural disaster, such as the recent devastating Hurricane Helen that struck Florida, transportation infrastructure often suffers severe damage, creating significant challenges for first responders attempting to reach affected areas promptly. Heavy...
Oct 31, 2024 | Industry Writings
A few weeks ago, I attended several online webinars from the “CX-AI Innovation Week,” hosted by NICE (AI Customer Service Automation Solutions | NICE ). The webinars focused on leveraging Generative Artificial Intelligence (Gen-AI) to enhance Customer Experience (CX)...
Oct 8, 2024 | Industry Writings
Imagine receiving a phone call from a loved one, their voice filled with urgency, pleading for help in a crisis. You rush to their aid, only to discover it was a smartly crafted audio deepfake. How did you feel when you arrived? You might feel relief once realizing...
Aug 26, 2024 | Industry Writings, Newsletter Stories
On July 18, 2024, Columbus, Ohio, faced a major cybersecurity breach caused by a foreign threat actor. The attackers attempted to spread ransomware through an internet download, leading to disruptions in city services like email, 311 services, and the dispatch system...
