Oct 31, 2024 | Industry Writings
A few weeks ago, I attended several online webinars from the “CX-AI Innovation Week,” hosted by NICE (AI Customer Service Automation Solutions | NICE ). The webinars focused on leveraging Generative Artificial Intelligence (Gen-AI) to enhance Customer Experience (CX)...
Oct 8, 2024 | Industry Writings
Imagine receiving a phone call from a loved one, their voice filled with urgency, pleading for help in a crisis. You rush to their aid, only to discover it was a smartly crafted audio deepfake. How did you feel when you arrived? You might feel relief once realizing...
Aug 26, 2024 | Industry Writings, Newsletter Stories
On July 18, 2024, Columbus, Ohio, faced a major cybersecurity breach caused by a foreign threat actor. The attackers attempted to spread ransomware through an internet download, leading to disruptions in city services like email, 311 services, and the dispatch system...
Jul 18, 2024 | Industry Writings
As business environments become increasingly complex, maintaining operational efficiency is critical for staying competitive amidst growing competition. A particular area where any business can significantly improve efficiency is in their communications. Integrating...
Jun 4, 2024 | Industry Writings
It is crucial that dispatch solutions empower their users with access to the latest communication technologies and technology integrations; anything less could leave critical communication channels vulnerable and inefficient. Many industries utilize dispatch console...
Apr 11, 2024 | Industry Writings, Uncategorized
Things are constantly changing and evolving within the public safety sector. Everything from the equipment we use, how we connect with each other, and how our mission-critical services are provided to us has changed significantly, even in the short period of 10 years....