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Generative AI for Customer Experience

Generative AI for Customer Experience

A few weeks ago, I attended several online webinars from the “CX-AI Innovation Week,” hosted by NICE (AI Customer Service Automation Solutions | NICE ). The webinars focused on leveraging Generative Artificial Intelligence (Gen-AI) to enhance Customer Experience (CX)...
Navigating the Future of Dispatching Solutions

Navigating the Future of Dispatching Solutions

It is crucial that dispatch solutions empower their users with access to the latest communication technologies and technology integrations; anything less could leave critical communication channels vulnerable and inefficient. Many industries utilize dispatch console...