About

Formerly Pantel International, InterTalk is a critical communications specialist firm established in 1997.

From the beginning, InterTalk’s design capabilities have been at the forefront of dispatch console solutions. With a team of professional engineers working alongside their production department, they started as a systems integrator for radio communications systems, designing specialized interfaces and equipment needed to meet the many new emerging trends in land mobile radio.

Shortly after incorporation, InterTalk designed and produced PowerSpeak, an IP-based console system suited for dispatch operations that covered large geographic regions.

In 2003, we became the sole source provider for InterTalk™ (now known as the InterTalk Dispatch Console System), a dispatch console product first brought to market in 1980. Used primarily by public safety agencies, the InterTalk system gave its users unparalleled control and information availability that remains second to none in the industry. Known for its reliability, scalability, and integrated radiotelephony functions, InterTalk was the ideal complement to our company’s design philosophy of “exact-fit” solutions.

Since that time, InterTalk has added to the impressive set of capabilities available in the InterTalk Dispatch Console System (DCS). The InterTalk DCS now boasts features like IP-connectivity, P25 (ISSI/CSSI) communications, a truly integrated archival logging recorder and voter system, and a completely customizable user experience (UX). InterTalk not only maintains the functionality used in older systems but now adds the technology needed by today’s dispatch centers.

InterTalk has also been at the forefront of engineering “Cloud Ready” dispatch consoles with the release of Enlite™ Dispatch. This public safety grade console system can be entirely hosted in the cloud, air-gapped on-premises, or a hybrid of both. This provides agencies with the flexibility to deploy their system in a way that makes the most impact for their operations.

Today, InterTalk continues to support all existing InterTalk System installations deployed around the world and maintains its goal of providing highly configurable emergency information systems for any communications infrastructure.

Services

SYSTEM ENGINEERING & INTEGRATION

InterTalk has specialized in systems engineering and integration for more than 27 years. With over 200 years of cumulative industry experience on staff, our engineers and technicians provide:

Needs assessments
Technical specifications
System design
Graphic User Interface (GUI) design
Software development
Mechanical interfacing
Electrical interfacing
Equipment cabinet layout

PRODUCT DESIGN AND MANUFACTURING

Our engineers and developers are always looking to innovate and design the products you need and want. With a complete design and manufacturing facility, let InterTalk complete your:

Product design
Product development
Hardware manufacturing

INSTALLATION AND COMMISSIONING

With thousands of successful product and systems installations across North America, trust the InterTalk team with:

Factory acceptance testing
On-site installation
Final acceptance testing and commissioning
Cutover

TRAINING

On or off-site, InterTalk has a team of professional staff that are experienced with training your personnel on mission-critical communications. From dispatchers and supervisors to management, InterTalk has all the training materials required for your success:

Operator training
Technician training
Course development
Train-the-trainer and end-user training
Standard Operating Procedures (SOP) development

SYSTEM SUPPORT

Our ServiceFIRST system support is an industry leader. Depending on your agency’s needs and service level requirements, our trained technicians and engineers are available 24/7/365 to assist you with:

Warranty claims
Troubleshooting
On-site assessment and repairs
Remote assessment (via phone or VPN)
Hardware repairs
Software upgrades

PROJECT MANAGEMENT

With our years of experience and industry connections, InterTalk helps your agency manage your critical communications project:

Customer interfacing
Resource management
Procurement
Financing
Scheduling
Quality assurance

Mission Statement

InterTalk’s Engineers, Developers, Technicians, and Management unite under a set of core values and objectives that permeate everything we do.

We understand the importance of our products and how they touch thousands of lives wherever our systems are deployed.

Our mission is “to empower our global community with the right information at the right time, in the right format, through technology built with excellence, innovation, and heart.”