About InterTalk

Formerly Pantel International, InterTalk Critical Information Systems is a Nova Scotia-based communications technology company established in 1997.

For over 30 years, we have designed, built, and supported mission-critical dispatch console solutions for public safety agencies, utilities, railways, and defence organizations across North America. Our customers include police and fire departments, emergency medical services, transit authorities, and government agencies — including Cal Fire, Boston Emergency Medical Services, and Seattle City Light. From our roots as a radio systems integrator to the development of Enlite™ Dispatch, our cloud-ready dispatch platform, InterTalk has remained focused on one goal: giving dispatchers the right information, at the right time, in the right format.

Shortly after incorporation, InterTalk designed and produced PowerSpeak, an IP-based console system suited for dispatch operations that covered large geographic regions.

In 2003, we became the sole source provider for InterTalk™ (now known as the InterTalk Dispatch Console System), a dispatch console product first brought to market in 1980. Used primarily by public safety agencies, the InterTalk system gave its users unparalleled control and information availability that remains second to none in the industry. Known for its reliability, scalability, and integrated radiotelephony functions, InterTalk was the ideal complement to our company’s design philosophy of “exact-fit” solutions.

Since that time, InterTalk has added to the impressive set of capabilities available in the InterTalk Dispatch Console System (DCS). The InterTalk DCS now boasts features like IP-connectivity, P25 (ISSI/CSSI) communications, a truly integrated archival logging recorder and voter system, and a completely customizable user experience (UX). InterTalk not only maintains the functionality used in older systems but now adds the technology needed by today’s dispatch centers.

InterTalk has also been at the forefront of engineering “Cloud Ready” dispatch consoles with the release of Enlite™ Dispatch. This public safety grade console system can be entirely hosted in the cloud, air-gapped on-premises, or a hybrid of both. This provides agencies with the flexibility to deploy their system in a way that makes the most impact for their operations.

Today, InterTalk continues to support all existing InterTalk System installations deployed around the world and maintains its goal of providing highly configurable emergency information systems for any communications infrastructure.

Services

SYSTEM ENGINEERING & INTEGRATION

InterTalk has specialized in systems engineering and integration for more than 30 years, with over 200 years of cumulative industry experience on staff. Our engineers and technicians work directly with your agency from initial needs assessment through technical specification, system design, and software development, to mechanical and electrical interfacing. Whether you are upgrading an existing communications infrastructure or building a new dispatch center from the ground up, InterTalk delivers exact-fit solutions engineered to your operational requirements.

PRODUCT DESIGN AND MANUFACTURING

InterTalk operates a complete in-house design and manufacturing facility, giving our engineers and developers the tools to build the products your agency needs. From initial concept through hardware manufacturing and final product development, every InterTalk product is designed with mission-critical reliability in mind. This end-to-end capability means faster turnaround, tighter quality control, and solutions that are purpose-built rather than off-the-shelf.

INSTALLATION AND COMMISSIONING

With thousands of successful installations across North America, the InterTalk team manages every stage of deployment with minimal disruption to your operations. Our process covers factory acceptance testing, on-site installation, final acceptance testing and commissioning, and cutover, ensuring your system is fully operational and your team is confident before we hand over the keys.

TRAINING

InterTalk provides comprehensive on-site and off-site training programs for dispatchers, supervisors, technicians, and management. Our professional training staff bring all the materials required for your agency’s success, including operator and technician training, course development, train-the-trainer programs, and Standard Operating Procedures (SOP) development. Every training program is tailored to your system configuration and your team’s experience level.

SYSTEM SUPPORT

Our ServiceFIRST support program is available 24/7/365, with trained technicians and engineers ready to assist your agency whenever you need them. Depending on your service level requirements, support covers warranty claims, remote and on-site troubleshooting, hardware repairs, software upgrades, and on-site assessment, so your dispatch operations stay running no matter what.

PROJECT MANAGEMENT

InterTalk’s project management team brings decades of experience and deep industry connections to every deployment. From customer interfacing and resource management to procurement, financing, scheduling, and quality assurance, we manage the complexity so your agency can focus on operations. Our goal is to deliver your critical communications project on time, on budget, and built to last.

Mission Statement

InterTalk’s Engineers, Developers, Technicians, and Management unite under a set of core values and objectives that permeate everything we do.

We understand the importance of our products and how they touch thousands of lives wherever our systems are deployed.

Our mission is “to empower our global community with the right information at the right time, in the right format, through technology built with excellence, innovation, and heart.”