As part of our commitment to continuous improvement, InterTalk has rolled out impactful new features in Q2 2025 that enhance dispatcher efficiency, expand system integrations, and reinforce operational control. Here’s what’s new in Enlite:
New Features
Macros
Macros bring next-level automation to the Enlite platform, empowering dispatchers to perform complex, multi-step operations with a single button press or system event. These programmable sequences help agencies act faster, more consistently, and with less chance of human error, especially during time-sensitive or high-pressure incidents.
Use Case Example: Structure Fire Response
When a structure fire is confirmed, a dispatcher can trigger a macro that:
- Starts an EIP Level 2 alert across assigned radios.
- Selects key radio channels for live monitoring.
- Activates external GPIO to open fire station bay doors, trigger alarms and deploy on-scene spotlight drone.
- Sends a Web Request to notify CAD or incident management systems.
- Delays briefly, then executes a follow-up macro to check backup readiness.
This allows the dispatcher to handle critical coordination tasks in seconds, with a single action.
Macro Triggers:
Macros can be configured to run when specific events occur or be activated manually:
- The macro is manually triggered
- An EIP event starts or ends
- Headset Sharing starts or ends
Available Macro Actions:
- Select or Unselect radio(s)
- Set AuxIO pin value(s)
- Send Web Request
- Insert a Delay
- Run another macro
- Stop all macros
These actions can be stacked in sequence or used to initiate other macros, enabling layered, intelligent workflows.
Configuration Interface:
Macros are created and managed directly within the Enlite console UI.
From the Admin > Macros panel, authorized users can:
- Build macros using a point-and-click interface.
- Define trigger conditions and stack steps in real time.
- Deploy macros immediately to dispatcher screens for live use.
No external programming or console restart is required, allowing agencies to rapidly adapt their response procedures as needs evolve.
Access & Permissions:
Macro creation and deployment are permission-controlled. Only users with proper access rights can build or modify macros, ensuring that critical workflows remain protected and standardized.
Help Search
The new Help Search function transforms how users interact with Enlite’s in-console guidance system. Now, system integrators can search for keywords or phrases directly within the embedded help guide, instantly filtering results to locate relevant documentation and feature instructions.
- Quick Access to Knowledge: Reduces onboarding time and boosts confidence for new users.
- Embedded Console Integration: No need to exit the interface or navigate external documents.
- Context-Aware Support: Enables experienced dispatchers to refine their overall system knowledge and quickly adapt to new feature releases.
Whether you’re troubleshooting on the fly or exploring advanced features, Help Search ensures that answers are just a few keystrokes away.
FAQ
Question: What is the support progression for InterTalk customers and dealers?
All information can be found on our support page here: https://intertalksystems.com/support/.
Depending on the ServiceFirst agreement, customer technical support can be requested in a few ways.
- Online submission using a link to the Client Care software: https://intertalk.atlassian.net/servicedesk/customer/user/login?destination=portals
- Phone submission using the Client Care number: +1 833 55-ITALK (Option 1)
NOTE: Online submissions via the Client Care system are actively monitored during business hours only (0900-1700 Atlantic time [ GMT +4]). For any urgent issues (“System Down” or “System Impediment – Callback Required”) that occur outside of business hours, please submit support requests via Phone Submission to ensure a timely response.
