Support

SERVICEFIRST

When you purchase an InterTalk product, help is available when you need it. InterTalk provides warranty and post-warranty service level agreements – ServiceFIRST - for all our products and services. Our professional expertise means that any system integration issues will be diagnosed and solved quickly.

ServiceFIRST allows logging, tracking, and resolution of customer support issues through our trouble ticket software. ServiceFIRST initiates customer support requests via our online portal, allowing our customers to receive continuous ticket updates as the issue is resolved.

InterTalk offers three levels of our ServiceFIRST program to suit your needs. From basic troubleshooting to 24/7 support, each ServiceFIRST program provides the levels of service you need.

 

RMA

The InterTalk Return Merchandise Authorization (RMA) process makes it easy for our customers to return products for assessment and repair and/or replacement. Fill out the RMA request form through our ServiceFIRST portal, or contact our support department at 1-877-672-6835 or support@intertalksystems.com and request an authorization number. When we receive the defective product, it will be analyzed for faults and repaired or replaced as necessary.

Customers with current Service Level Agreements (SLA) will receive priority troubleshooting service. Repair length is based on the specific fault, and the availability or replacement components/parts.

In the event that your RMA serves a critical function of the system, InterTalk can provide a temporary replacement (subject to availability) at no charge while your hardware is being repaired.

 

TRAINING

InterTalk offers both Operator and Technical training courses for all InterTalk System installations, either onsite or at InterTalk’s facilities. These courses provide in-depth lessons on the theory of operation of InterTalk, and more specifically how to use the system. Our technical training course enables customer-appointed technicians to fully understand the system and how to perform front-line troubleshooting.

InterTalk also offers “train-the-trainer” courses, enabling customers to perform their own training courses as new operators and technicians are hired.

Each training course includes all manuals and detailed guides for future reference.