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Smiths Falls, ON, December 6, 2024 – InterTalk Critical Information Systems (InterTalk), in conjunction with its partner Frontline Communications, completed the replacement of the Smiths Falls Fire Department’s (SFFD) legacy dispatch console system with its InterTalk Dispatch Console System. This new dispatch console system provides LTE radio backhaul, allowing Smiths Falls FD to provide dispatch services for neighbouring departments with minimal on-site equipment requirements. This achievement highlights InterTalk’s commitment to providing innovative communication solutions tailored to public safety agencies throughout North America.

Smiths Falls Fire Department sought to modernize its dispatch system in conjunction with a major renovation of its communications center. After a rigorous tender process that included comprehensive proposal evaluations, InterTalk emerged as the ideal technology partner. “I have been consistently impressed with their professionalism, skill, and the feature set of their products,” stated Chief Rick Cheesebrough from Smiths Falls Fire Department. “Their ability to handle the intricacies of our particular fire department with tact and assertiveness was particularly valuable to our operations.” The project’s success was marked by timely execution, with all stages—from design to system cutover—delivered ahead of schedule. InterTalk utilized its Sentinel IP Radio Gateway, enabling SFFD to dispatch seamlessly for surrounding fire departments, leveraging public safety grade LTE cellular backhaul to bring radio traffic back to the communications center. The implementation was completed in partnership with Frontline Communications, ensuring seamless integration and local support. InterTalk’s professional team maintained strong communication and demonstrated their technical proficiency throughout the project. “InterTalk is proud to support SFFD in enhancing their critical communication capabilities,” said Jeff Kelly, Business Development at InterTalk. “This collaboration exemplifies our commitment to delivering exact-fit, reliable, and future-ready solutions for public safety organizations of all sizes.”

 

 

ABOUT INTERTALK CRITICAL INFORMATION SYSTEMS

InterTalk™ is a leading developer and manufacturer of critical information systems, specializing in dispatch console systems for land mobile radio and advanced telephony applications. We work diligently with our partners to ensure that our products match their exact needs and specifications. As an ISO 9001:2015 and 27001:2013 certified company, InterTalk is committed to providing the highest quality products and services to our clients. For more information on InterTalk Critical Information Systems, please visit www.intertalksystems.com.

Media Contact
Nick Blackmore
Marketing Manager
nblackmore@intertalksystems.com

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