InterTalk Applications
Monitoring System (IAMS)

A robust solution designed for comprehensive IT infrastructure monitoring, including networks, servers, and virtual machines.

From tracking device/endpoint uptime to generating configurable alarms and alerts based on critical device metrics (such as CPU load exceeding a specified threshold), IAMS is designed to maintain optimal system performance. It also monitors SSL Certificate expirations and
non-proprietary public software, allowing for alarms based on specific events. The InterTalk dispatch ecosystem leverages the powerful IAMS to monitor its servers, deploying an IAMS agent on each server. This agent collects and sends vital server metrics, including CPU usage, memory, storage, and overall health, to a central IAMS server.

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Key Features

Track Device/Endpoint Uptime – Monitor uptime of vital equipment and devices connected to your dispatch system.

Configurable Alarms and Alerts – Configurable alarms and alerts based on critical device metrics (such as CPU load exceeding a specified threshold).

Reporting Methods – Utilize email, webhooks, SMS, and more to ensure timely notifications and responses.

SSL Certificate Expirations – Monitors SSL Certificate expirations and non-proprietary public software, allowing for alarms based on specific events

InterTalk Applications Monitoring System Features

IAMS Features

Version of IAMS agent running  – Displays the version of the IAMS agent currently running

Host name of IAMS agent running – Displays the host name of the IAMS agent currently running

IAMS agent ping – The agent always returns “1” for this item. May be used in combination with nodata () for the availability check

IAMS agent availability – Used for monitoring the availability status of the agent

Number of CPUs – Displays number CPUs

Load average (1m avg) – Calculated as the system CPU load divided by the number of CPU cores

Load average (5m avg) – Calculated as the system CPU load divided by the number of CPU cores

Load average (15m avg) – Calculated as the system CPU load divided by the number of CPU cores

CPU utilization – CPU utilization expressed in %

CPU idle time – Time the CPU has spent doing nothing

CPU system time – Time the CPU has spent running the kernel and its processes

CPU user time – Time the CPU has spent running users’ processes that are not niced

CPU nice time – Time the CPU has spent running users’ processes that have been niced

CPU I/O wait time – Time the CPU has been waiting for I/O to complete

CPU steal time – The amount of “stolen” CPU from this virtual machine by the hypervisor for other tasks, such as running another virtual machine

CPU interrupt time – Time the CPU has spent servicing hardware interrupts

CPU softirq time – Time the CPU has been servicing software interrupts

CPU guest time – Time spent on running a virtual CPU for a guest operating system

CPU guest nice time – Time spent on running a niced guest (a virtual CPU for guest operating systems under the control of the Linux kernel)

Context switches per second – The combined rate at which all processors on the computer are switched from one thread to another

Interrupts per second – Number of interrupts processed

Get filesystems – The vfs.fs.get key acquires raw information set about the filesystems.

Memory utilization – The percentage of used memory is calculated as 100-pavailable

Available memory in % – The available memory as a percentage of the total

Total memory – Total memory expressed in bytes

Available memory – The available memory: in Linux = free + buffers + cache; on other platforms, calculation may vary.

Total swap space – The total space of the swap volume/file expressed in bytes

Free swap space – The free space of the swap volume/file expressed in bytes

Free swap space in % – The free space of the swap volume/file expressed in %

System uptime – The system uptime expressed in the following format: “N days, hh:mm:ss”

System boot time – Displays system boot time

System local time – The local system time of the host

System name – The host name of the system

System description – The information as normally returned by uname -a

Number of logged in users – The number of users who are currently logged in

Maximum number of open file descriptors – May be increased by using the sysctl utility or modifying the file /etc/sysctl.conf

Maximum number of processes – May be increased by using the sysctl utility or modifying the file /etc/sysctl.conf

Number of processes – Shows number of processes

Number of running processes – Displays number of processes running

Checksum of /etc/passwd – Displays Checksum of /ect/passwd

Operating system – Displays Operating system

Operating system architecture – The architecture of the operating system

Number of installed packages – Displays number of installed packages

IAMS Triggers

IAMS agent is not available – For passive agents only, host availability is used with {$AGENT.TIMEOUT} as a time threshold

Load average is too high – The load average per CPU is too high. The system may be slow to respond

High CPU utilization – CPU utilization is too high. The system might be slow to respond

High memory utilization – The system is running out of free memory

Lack of available memory – The system is running out of memory

High swap space usage – If there is no swap configured, this trigger is ignored

{HOST.NAME} has been restarted – The host uptime is less than 10 minutes

System time is out of sync – The host’s system time is different from IAMS server time

System name has changed – The name of the system has changed. Acknowledge to close the problem manually

Configured max number of open file descriptors is too low – Configured max number of open file descriptors is too low trigger

Configured max number of processes is too low – Configured max number of processes is too low trigger

Getting closer to process limit – Getting closer to process limit trigger

etc/passwd has been changed – /etc/passwd has been changed trigger

Operating system description has changed – The description of the operating system has changed

Number of installed packages has been changed – Number of installed packages has been changed trigger

Docker Features

Ping

Get info

Get containers

Get images

Get data_usage

Containers total

Containers running

Containers stopped

Containers paused

Images total

Storage driver

Memory limit enabled

Swap limit enabled

Kernel memory enabled

Kernel memory TCP enabled

Pids limit enabled

IPv4 Forwarding enabled

Debug enabled

Number of used File Descriptors

OomKill disabled

Number of goroutines

Logging driver

Cgroup driver

NEvents listener

Kernel version

Operating system

Operating system type

Architecture

Memory total

Docker root dir

Name

Server version

Default runtime

Live restore enabled

Layers size

Images size

Containers size

Volumes size

Images available

Docker Triggers

Service is down – Service is down trigger

Failed to fetch info data – IAMS has not received data for items for the last 30 minutes

Version has changed – Docker version has changed. Acknowledge to close the problem manually

Additional Features

IAMS SSL Certificate Monitoring – Monitoring the SSL certificate for the IAMS Server

IAMS Daily Backup Monitoring – Monitoring the Daily Backup of the IAMS DB

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Contact

+1 833 55-ITALK (48255)

sales@intertalksystems.com

Headquarters
371 Cutler Avenue
Dartmouth, NS B3B 0J5
Canada

California, USA
1545 River Park Drive, Suite 407
Sacramento, California 95815
USA

InterTalk Applications Monitoring System (IAMS)