In Q2 of 2023, the InterTalk team worked to develop several new features of Enlite™, including the multi-mute tool, Missions tab tool, Connected Channels overview, and UX improvements such as the ability to add a custom image to a button.
New Features
Multi – Mute
Ideal for maintaining audio clarity in busy or noisy situations, the Multi-Mute tool allows the dispatcher to focus on the conversations that are critical to the current situation. With its intuitive, user-friendly interface, dispatchers can streamline their workflow and focus on what matters most: Efficiently dispatching appropriate resources in a timely manner.
Features:
Mute All: Mute all radios with a single command to immediately bring silence to your console.
Targeted Mute: This allows the dispatcher to target specific radios with the multi-mute widget.
Selected Mute: A selective feature enabling you to mute specific radio resources that are selected within the Enlite Console System.
Missions Tab – Single
The new Missions tab tool allows you to pull additional Missions from the top Mission selection bar. This allows for unparalleled flexibility in designing a Mission screen around your desired workflow. This is an important step in giving Enlite users with the appropriate permissions the ability to customize their Enlite environment to best meet their operational needs.
Connected Channels
This new quick-access tool will allow users to get a quick visual representation of all connected resources feeding into Enlite. This screen provides a view of the current connection state.
Customizable Images for Buttons
You can now customize the image that is shown within a button. Different images can be selected for different PTT states such as Idle state, requested state and granted state.
Around the Corner
Active Directory
Active Directory organizes your company’s users, computers and more into a secure, hierarchical structure. This structure includes elements like domains, which help organize your network while also improving its security.
Integrating Active Directory with Enlite Dispatch will be beneficial for several reasons:
User Authentication and Authorization:
With AD integration, the dispatch console system can leverage AD’s authentication and authorization features. This means that users can log into the dispatch console using the same credentials they use for other network resources. It also allows for permission management, ensuring that users only have access to the features and data they need.
Centralized User Management:
With AD integration, user accounts for the dispatch console can be managed from a central location, making it easier for administrators to add new users, disable accounts, and change user permissions.
Increased Security:
By leveraging AD’s built-in security features, you can help protect your dispatch console system from unauthorized access.
Integrating Active Directory with Enlite provides a secure, efficient, and centralized way to manage users and permissions for the system, simplifying administration tasks and enhancing overall system security and control.
Did You Know?
Being a progressive web application (PWA), InterTalk Enlite™ dispatch console offers several advantages over traditional desktop applications. PWAs are designed to provide a seamless user experience across different devices and platforms, without the need for installation or updates. This accessibility and flexibility make Enlite an attractive choice for dispatchers. As a PWA, Enlite leverages Chromium, a widely used web browser engine, ensuring compatibility and optimal performance. It can be accessed through any modern web browser, reducing the need for specific software dependencies or installations. The cloud-hosted or on-premises deployment options further enhance versatility, allowing organizations to choose the most suitable setup based on their requirements. With its PWA nature, Enlite offers enhanced portability, easy updates, and reduced maintenance efforts, ultimately providing dispatchers with a modern and efficient dispatching experience.
FAQ
Question: What is the support progression for InterTalk customers and dealers?
All information can be found on our support page here: https://intertalksystems.com/support/.
Depending on the ServiceFirst agreement, customer technical support can be requested in a few ways.
- Online submission using a link to the Client Care software: https://intertalk.atlassian.net/servicedesk/customer/portal/15
- Phone submission using the Client Care number: +1 833 55-ITALK (Option 1)
NOTE: Online submissions via the Client Care system are actively monitored during business hours only (0900-1700 Atlantic time [ GMT +4]). For any urgent issues (“System Down” or “System Impediment – Callback Required”) that occur outside of business hours, please submit support requests via Phone Submission to ensure a timely response.
