InterTalk Integrated Dispatch and Control Console

InterTalk's Console System Does It All

The InterTalk Integrated Dispatch and Control Console sits at the core of your dispatch operation and easily directs all facets of your control, communications and intelligence infrastructure at a single point of contact. Whether it is police, fire, ambulance, transportation, electric utility or others, InterTalk allows effortless communication across diverse networks, including analog and digital radio, telephone, paging, and more.

InterTalk’s proven track record for mission-critical communications control operations with standards-based architecture makes it the choice for agencies that require a highly cost-effective method of integrating different voice and data communications.

InterTalk’s commitment to open standards and our philosophy of developing flexible, exact-fit, off-the-shelf platform solutions gives us the ability to stay ahead of rapidly changing communications control needs, so your agency can focus on the critical tasks at hand.

True Compatibility & Integration

InterTalk is an IP-based console that is able to interface with all types of legacy analog radio, digital P25 radio, telephone network, intercom, and data applications, providing an integrated, seamless dispatch experience for the end user. Because InterTalk is manufactured with COTS equipment, there is no need to worry about replacing proprietary technology down the road.

Superior Architecture

InterTalk’s superior architecture and resource management capabilities are industry-leading. InterTalk utilizes a scalable core that can support any number of end-points and console positions, resulting in InterTalk’s ability to interface with other systems. Simply add Computer-Aided Dispatch (CAD) or Geographical Information Systems (GIS) to InterTalk for a unified system at your fingertips. Because InterTalk is a fully-scalable architecture, the number of console positions can grow along with your agency.

99.999% Redundancy

InterTalk Integrated Dispatch and Control Systems are equipped with at least two InterTalk Logistics Supervisor (ILS) servers to ensure hot standby redundancy. ILS units load share across your network and provide complete redundancy should an ILS fail, ensuring there is never a gap in your critical communications network if the unforeseen occurs.

Customize Your Experience

InterTalk boasts a fully configurable graphical user interface (GUI). Because every user has different preferences, we have ensured key aspects of the GUI can be tailored to personal preferences, including font (style, size, color), screen (color, buttons, borders), and module sizing and placement on the screen. With unparalleled flexibility, InterTalk’s GUI integrity is maintained with both touchscreen and point-and-click displays.

Truly Integrated Voter & Logging Recorder

InterTalk Systems offer the industry’s only truly integrated voter and logging recorder solution, with our Transcript product. True integration comes from the fact that our voter and logging recorder software is built right into our system, an industry first and only. There is no external voter or logging hardware required aside from the InterTalk System itself, saving your agency money and headaches down the road. Future software upgrades are simply installed on your system, no hardware replacement and re-installation or configuration needed. As your agency grows, simply add more archiving space with a COTS harddrive, it’s that easy.

System Components

InterTalk's standard desktop operator position is comprised of several components. These components include the Console PC, InterTalk Logistics Supervisor (ILS) server, Audio Exchange (AUDx), Headset Box, Quad Line Interface (QLI) Cards, and COTS microphone, headset, and footswitch.

Key Features: 
Intel based, IBM-compatible desktop personal computers (PC)
Microsoft Windows™ operating systems for clients and servers
Internet Protocol (IP), Transmission Control Protocol (TCP), Simple Network Management Protocol (SNMP) and Session Control Protocol (SIP)
Supports all legacy radio interfaces
Supports all legacy radio key-up methods (PTT/COR, EIA Guard-tone, European keytone, E&M all types, DC keying)
Full-feature telephony (conferencing, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), voicemail)
Supports analog & digital telephone interfaces (T1, ISDN, SIP-I/SIP-T, FXO, FXS, E1/G.703)
Supports all legacy paging standards (QC-II, REACH, GE, RCA, EIA, 2-tone/4-tone, Aviation Call/SELCAL)
Digital numeric and alphanumeric paging (POCSAG, ERMES, FLEX, ReFLEX, etc.)
AES encryption
Fully customizable Graphical User Interface
SIP-based consolette application runs on any Windows PC or laptop
Supports any external interface (CAD, AVLS, E911, RMS, others)
Product Specs: 

Our archival logging recorder software stores timestamped audio, data and other information in a secure Storage Area Network (SAN) - additional hardware or monitor not required

Radio channel archival logging recorder

Auto-dialer for mass dialing and announcement-based mass dialing campaigns

Paging Tone-to-Text for Page Transponder and announcements

Station Alerting System can be optionally integrated into the console system

Text-to-audio for spoken alerting and announcements

Our integrated Computer Aided Dispatch system (CAD) - additional computer or monitor not required