It is never too early to start your research for new radio dispatch equipment. Make sure to explore all options to ensure you receive the best dispatch console system for your needs.
Our team at InterTalk, an established radio dispatch console and technology provider, would like to provide you with items to consider when deciding on a new dispatch system:
When considering a dispatch console, ensure you purchase an interoperable system to easily integrate existing and upcoming technology. These systems can easily connect, adapt, and integrate with products from other manufacturers, making it easy for you to leverage the latest innovative solutions in one system.
If your agency has equipment from multiple manufacturers, don’t worry. There are options available that connect with other leading manufacturer’s products. With such interoperable features, you are not locked into a particular brand. Instead, you have freedom of choice to integrate with systems that offer your agency the best features and value.
2. Flexible Dispatch Capability.
Flexible dispatch solutions give dispatchers the power to dispatch remotely whenever and wherever the need arises. Today, this could become an instant necessity due to lockdowns or evacuations. Could your operations continue under these circumstances?
Dispatchers must have the right information available at their fingertips across a wide range of operational scenarios. Flexible cloud dispatch solutions allow interfaces to be adapted on-the-fly and shared with other dispatchers to focus on specific incidents.
This ensures dispatchers stay empowered in the field but are not overwhelmed by the extensive information provided to them. With such flexible technology capability, dispatchers can get whatever they want, whenever they want.
3. Operational Continuity.
In such unparalleled worldly conditions as the past two years, having operational continuity for critical communication is more important than ever. From switching back and forth to online, in person, or hybrid work, we’ve learned to be prepared for any situation.
Operational continuity specifically refers to a system’s ability to continue functioning despite these environmental changes, losses, or critical events. Beyond your systems, operational continuity can also mean an organization’s ability to consistently fulfill its mission.
One way public safety agencies can achieve operational continuity and fulfill their critical mission is by adopting cloud-based dispatch. Does your agency have a plan and systems in place to achieve operational continuity?
4. Technology Bridging
Upon considering the investment of new technology or software with a dispatch console company, it is wise to research the technology they use and their promises to new clients. Do they use open standards? Does their architecture allow them to adopt new technology quickly?
With so many data sources available to integrate today and in the future, you need a system that is robust and keeps up with technological changes. You also need a reliable platform to be confident in your ability to operate whenever and wherever possible.
When every second counts, dispatch console systems’ features and reliability can be the difference between life and death.
If you’re ready to expand your radio dispatch capabilities, InterTalk would be happy to assess your dispatch console needs and provide recommendations for an exact-fit system.
InterTalk has been serving clients and creating partnerships with new manufacturers since 1997. Our clients know they can trust our ability to serve them without the hassle and be confident in our systems as they are second to none.