Dispatch News
DARTMOUTH, NOVA SCOTIA, CANADA – August 1, 2017 – InterTalk Critical Information Systems, in partnership with Combix 9-1-1 has been awarded a contract with the State of California Governor’s Office of Emergency Services (Cal OES), from which the State and participating local agencies may procure equipment to process 9-1-1 emergency telephone calls at all Public Safety Answering Points (PSAPs) in California. Deployment of Next Generation 9-1-1 System (NG9-1-1) is expected to roll out over five years, at an anticipated cost of over $400 million dollars statewide. The main function of the NG9-1-1 systems are to provide PSAPs with voice contact to a 9-1-1 emergency calling party and emergency responders. In California alone, there were over 28 million 9-1-1 calls answered across 443 PSAPs in 2016, the equivalent of 11 other Western States combined.

InterTalk has a long history of interfacing to and handling 911 emergency calls. The company’s founder, Eamonn Oldham, was responsible for the design and implementation of the provincial 911 system in Nova Scotia in 1994, and designed many other provincial and regional 911 systems across Canada. InterTalk’s primary product, an integrated radio-telephone dispatch console system, handles emergency calls for many secondary PSAPs. For this contract, the company has partnered with Combix 9-1-1, a leading supplier of NG9-1-1 phone systems used across the United States and Canada.

“This is a natural extension to our business – providing the right information, in the right format, at the right time to the right people” said Chris Oldham, Vice President of Operations. “Our project partner is a company that is aligned not only with our vision for the role we play in public safety, but also from a product architecture and implementation standpoint. The partnership is a natural fit and we are eager to continue our ongoing support for the public safety agencies of California.”

InterTalk has previously won a contract with the State of California for Dispatch Radio Console Systems, currently being implemented statewide for the California Highway Patrol.

To view InterTalk’s NG9-1-1 contract and pricing details, visit the Cal OES Services & Contracts website, and view contract #4147-6.

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